Terms & Conditions

We aim to respond to all orders within 24 hours of receipt. We will to respond to all e mail enquiries within 12 hours of receipt within the working week.

We offer a Next Day delivery on all parcels as standard as long as we have cleared payment by 3pm. (We will make every effort to ensure your order reaches you within 1>2 working Day’s but there may be times when this is not possible due to circumstances beyond our control)

RETURNING GOODS

We must be contacted within 7 days of you receiving your goods. Should you need to return any item please return it with the original packaging and send it recorded delivery. Enclose a copy of the invoice and a letter giving your name, address and telephone number, give details of the reason for return and what action you wish us to take. We charge a 10% restocking fee on all returns. In the case of faulty goods please contact us on 01935 472424 and we will then decide the best course of action.

HOW TO ORDER

Ordering with us is totally safe and secure. Once you have chosen your item to buy simply click on 'Buy Now'. Keep adding items until you have finished shopping and then click 'View Basket'. You can view purchases and make any alterations here.

If you prefer you can order by telephone 01935 472424 or our Retail shop is open Monday to Friday 9-5 and Saturday 9-1.

PRICE CHANGES

All prices are inclusive of VAT. Every effort is made to make sure prices on the website are correct. We also make every effort to hold prices.Unfortunately this is not always possible. Therefore we reserve the right to alter prices as and when needed without prior notice.

RETENTION OF GOODS

All goods remain the property of Bryan Goss Ltd until payment is received in full.